Terms of Service

By requesting a quote, making a booking, using our website, or receiving a cleaning service from Quick Shine, you agree to these Terms of Service and any service-specific instructions provided at the time of booking.

Quick Shine provides residential and business cleaning services across Sydney, including end of lease cleaning, move in cleaning, carpet cleaning, upholstery cleaning, oven cleaning, and bathroom detailing. Service availability, inclusions, exclusions, and pricing may vary based on property condition, access, size, and selected add-ons.

Quotes are based on the information you provide. If the property condition, size, access, or requested scope differs from the booking details, we may update the quote before work begins. A booking is confirmed only when Quick Shine accepts the appointment and any required deposit or confirmation step is completed.

You are responsible for providing safe access to the property, working utilities, parking or access instructions, accurate booking details, and removal of fragile, valuable, or hazardous items. Please tell us about any special surfaces, stains, damage, or restrictions before the service begins.

Payment must be made according to the invoice, booking confirmation, or payment instructions supplied by Quick Shine. Additional charges may apply for extra time, heavy soiling, pest waste, inaccessible areas, parking, waiting time, or services requested after the original booking is confirmed.

If you need to cancel or reschedule, contact us as early as possible. Cancellation fees may apply where notice is short, cleaners are already dispatched, or time has been reserved specifically for your booking.

We aim to deliver high-quality cleaning with professional care. If you are not satisfied, contact us promptly with photos and details so we can review the issue. Re-clean eligibility depends on the booked service, access for inspection, and whether the concern falls within the agreed scope.

We do not guarantee removal of permanent stains, mould damage, corrosion, aged marks, pre-existing damage, or issues caused by wear and tear. Quick Shine is not responsible for delays or failures caused by unsafe conditions, unavailable utilities, restricted access, events outside our control, or inaccurate information provided during booking.

You agree not to misuse the website, submit false information, interfere with website functionality, copy content without permission, or use the site for unlawful purposes. Website information is provided for general guidance and may be updated without notice.

Quick Shine may update these Terms of Service from time to time. The current version published on this page applies to bookings made after the effective date shown above.